Frequently Asked Questions

 

WHAT IS A NO CROWD POLICY?

Besides having plenty of open space we also monitor attendance on an hourly basis to prevent crowds and having to wait for equipment .

 

I forgot my Fitness Urbano password. What can I do?

Click on the “Forgot Your Password” link next to the login module. You can also contact the Fitness Urbano staff at 415-341-0515.

How can I update my profile information?

You can update you profile information by contacting the Fitness Urbano staff at 415-341-0515.

Who can I contact if I have questions about billing?

You can update you profile information by contacting the Fitness Urbano staff at u@fitnessurbano.com or call 415-341-0515.

Freeze membership policies?

Monthly Memberships: Monthly memberships can be suspended with thirty (30) days notice prior to the next membership renewal.

Annual Memberships: Annual memberships can be suspended with a thirty (30) day notice.

Memberships can be frozen for a maximum of three (3) months.

For what products/services can I use my Fitness Urbano Gift Card

For services offered directly from Fitness Urbano (either online or at the club). Cannot be used to pay for independent personal trainers or independent massage therapists.

Does a Fitness Urbano gift card expire?

The Fitness Urbano Gift Card has no expiration date, service charges or dormancy fees.

CANCELLATIONS

How do I cancel my membership?

We hate to see you go. But if you must, you can cancel your membership by contacting the Fitness Urbano staff at u@fitnessurbano.com or call 415-341-0515.

What if I have to cancel a class I have signed up for?

A class can be canceled with at least a 24 hour notice to avoid charge. Cancel a class by logging in to your account

What if I have to cancel a training session?

Training sessions are managed by independent personal trainers. Contact your independent personal trainer to discuss their individual cancellation policy.

What if I have to cancel a therapy session?

Training sessions are managed by independent personal therapists. Contact your independent personal therapist to discuss their individual cancellation policy.

Other Questions...

Contacting the Fitness Urbano staff at u@fitnessurbano.com or call 415-341-0515. Or submit your question from the Contact Us form.